My mom just joined Facebook, so I IMed her. She was typing for a long time before she finally called me and asked how to make it send what she wrote because she couldn't find the button. I told her to hit enter. This is the IM I got: "Are you IMing me on purpose or is this auto? I don't know how to use this thing. How do I send this? Can you see me typing? Help help help help ... Send send send send send send send send send send send send now send now send now finished SEND SEND Help send..."
Rebecca S., ASU
My mom told me she sent an e-mail to my dad from her Blackberry asking if he had something she needed and the Blackberry adds "Sent from my Blackberry phone." to the end of her message. Then she showed me my father's response, "No. Sent from my laptop at work."
Alyssa Korenko, Cleveland State University
My mom does not know the difference between iTunes and YouTube so she just calls both of them "uTunes."
John Hacker, University of Michigan